New Order Processing
- Populate address based off DC partial address shown
- Change the Warehouse to DRPSHP
- Change the Sourcing to PurchaseDS
- Type in the vendor account 102791 at the line level
- Release the order from hold
- The PO has now been created
- Open to PO and confirm it
- Send the PO# in email to Tracy Blair (tracyb@bosma.org), cc Ibu (Ibrahima.Dieng@lc-ind.com) and Eric (Eric.Dreier@lc-ind.com)
- Text to be included in the email: Once weights, dims, and pallet count come back, please send to Ibu so the order can ship. Thank you.
Order Status or Order Cancellation Inquiries
- For order status updates and/or changes need to go through Charles Howard.
- If the customer submits a ticket for an ice melt order status, assign the ticket to Charles Howard
- If the customer calls for an ice melt order status, take their name and number/email address and advise them that you will need to get with Distribution and that someone will call/email them with the status update
- If the customer wants to cancel an ice melt order, advise them that all ice melt cancellations have to be approved by the Director of Order Management and you will pass along the request to him
- Do not give any order status information even if is listed within the order. Only Charles Howard will provide the date to the customer of expected ship date.