Schedule 84 Orders are orders placed on GSA Advantage account 200830 or 202799 (OMS).  This account is reserved for orders placed on  GSA schedule 84 which is exclusive to boots and flight suits on a limited capacity.  Items are added on catalog by the pricing and contracts teams. 

If the ship to address is Alaska, Hawaii, or Puerto Rico you need to get a freight quote. (You will need a freight quote) UPS website put in where it’s being delivered to. OCONUS is always shipped overnight. Always quote the overnight.

Refer to GSA or contracting team if there is a price discrepancy. 


The process below should only be followed if authorized by customer service leadership as prerequisite process knowledge is required to preform steps appropriately.

  1. Sales Orders on Hold (LCD>Call Center> Common> Sales Orders on Hold
  2. Filter customer account to 200830
  3. On a selected order, review order hold code. (GSA- Order received, no action has been taken; GSA BACKO- Order reviewed but items on order are currently unavailable and thus the customer has not been charged; Unpaid- Order has been reviewed and quote submitted but the customer has not agreed or responded at this time.) If hold is GSA proceed to next steps.  Other hold code steps are addressed below.
  4. Open the order by selecting Sales order button  under view at the top of the screen
  5. Identify at the line level what warehouse the order is sourced 
  6. Items that are status To Source for any quantity and assigned to a distribution warehouse (NDULITE, LVDIST, DURDST, TXDIST), check inventory at an alternate distribution warehouse.  If inventory is available, change warehouse and go to the next step. If inventory is not available place the order on hold (functions> Order holds> CTRL+N, and select the hold code GSA BACKO.  Do not go to the next step and exit the order.  If more orders remain on Hold go to the next order and start over from step 1.)
  7. Ensure all lines distribution warehouse lines are full reserved.
  8. Ensure all DRPSHP lines are set to WholesaleDS or PurchaseDS and there is a vendor in the vendor section
  9. Go to Item Details to check the status for the DRPSHP lines as well as any To Source lines.  If discontinued you will not charge the card and you  will cancel the line from the order. Send a cancellation email. If more lines are left go to the next step.  If no additional lines remain, exit the order, go to the next order on GSA hold and repeat from step 3.
  10. At this point we are ready to obtain payment.  Schedule orders on account 226812 require CC payment in full prior to the order being released from hold.
  11. Sign into paytrace.net. From dashboard go to “Virtual terminal” then select “key enter card” - Fill out all RED dots plus 3 additional fields; Invoice Number, Billing name and description with the customer Ref#
  12. Amount: Obtain this from View>“Totals” on the sales order
  13. Credit Card# & Expiration date: Obtain this by going to “AKOS” then “Order Details” In sales order. You will get a pop up with the information 
  14. Once all information has been filled out click "Process" at the bottom, and a Payment confirmation receipt will pop up, copy and paste that into the notes of AX
  15.  Must check off email contact boxes
  16. Grab a receipt: click View Transactions in Paytrace (left side white column) take the Customer Ref# or SO number to access the receipt, save to PC as PDF so that you can attach it to the customer confirmation email that you will create in Freshdesk.
  17. Then release hold on order by going to Functions>Order Holds select the hold then select button Holds then Clear and Submit
  18. If there are any DRPSHP lines, now a PO will be created, (place this number and fill out payment column "approved" in the spreadsheet which is used to keep track of open orders)
  19. Open PO from all Purchase orders in AX or by cling the link under Item detail and click edit 
  20. Click “Purchase” tab in header, go to “Generate” section and click “Update”
  21. Click “Purchase Order Confirmation” in the “Journals” tab to save a copy of the PO to your pc. 
  22. If the vendor is SP Richards (100740) or Essendant (100577) then confirmation is not necessary as these vendors auto confirm and send the PO to the vendor via EDI.
  23. Create ticket confirmation in Fresh Desk to send customer receipt of order, lead time.


If order is on GSA BACKO- Then you review the order and start at step 5.

If order is on Unpaid- Then follow up on any emails that were sent to the customer.  the ticket number for any correspondences should be found in the notes of the order.  If not search Freshdesk by the GSA PO which is the customer reference.


 

Always verify with the customer the size and color they would like.

To find the sizes and colors offered, go to the Belleville Boots website: https://tacticalgear.com/belleville-tactical-research?dl=b&gclid=EAIaIQobChMIgf2bq9W68QIVRcvICh3wSgU1EAAYASAAEgIOCvD_BwE


User: cindy.morales@lc-ind.com

Password: Temp1234


You can search for the style of boot there to find the colors and sizes offered.

 

In AX, you can find the item by searching in the Search Name column with the style number

(Example: 775st*)

 

Shipping is always free on boot orders except to APO addresses. For APO addresses, there is a fee of $15 per pair of boots ordered.

 

Always check that the price of the item in the order in AX is the same as the price on the GSA Advantage website.

 

Get a quote from Julie at Belleville Boots and match the prices she gives to the price of the PO created by the order.

If expediting or international shipping is needed, ask Julie for a quote of those cost to charge the customer.

 

International shipping is allowed as long as the vendor allows it.